Before you buy
Use the free local workbench to test your browser, source material, normal convention, preview, and 2K export before purchasing Pro Local. Review the paid feature list and confirm that batch, 8K, saved presets, packing, or naming features match your workflow.
AI credits pay for variable provider work and are separate from Pro Local. Job cost is shown from a server calculation before submission; no plan offers unlimited AI processing.
Eligible billing issues
Contact us promptly for a verified duplicate charge, an incorrect product grant, a checkout completed without the corresponding entitlement, or another demonstrable billing error. Include the purchasing email, order reference, product code, approximate time, and a description. Do not send full card details.
A terminal AI job failure releases its recorded credit reservation automatically. That release is a ledger correction, not a cash refund. If the ledger does not reflect a documented terminal failure, contact support with the job identifier.
Activated licenses and consumed credits
Requests involving an activated digital license or consumed AI credits are reviewed under applicable law and the circumstances of the request. Credits successfully spent on completed provider jobs generally represent delivered variable-cost service. We do not promise a refund solely because an artistic result does not match a subjective preference.
Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. Approved refunds return through the original payment path when technically and legally available.
How to request review
Email contact@normalmapstudio.com with the order reference, purchasing email, product, date, and reason. We may ask for enough information to verify the order and whether a license or credits were used. Do not share passwords, private keys, complete payment credentials, or unrelated personal files.
Submitting a request does not guarantee approval. We will evaluate the payment record, entitlement state, credit ledger, job status, provider event history, and applicable legal rights before communicating an outcome.